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WATER MAINS

OUR WATER MAINS SERVICE

Expert solutions for all things water mains…

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LEAK DETECTION

Accurate leak detection to save time, money & stress

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Efficient tracing to reduce costly damage & downtime

PIPE TRACING

GAS TRACING

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Non-invasive gas tracing for reliable leak detection

FIND & FIX

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Timely leak detection & repair solution for safe systems

Expert pipe installation with minimal disruption

MOLING

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Targeted re-routing to get you back on service

RE-ROUTE

REPLACEMENT

Full system replacement providing long-term protection

INTERNAL PLUMBING

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Swift solutions linked to underground faults

Efficient enabling & reinstatement solutions for a smooth claim journey

ENABLING & REINSTATEMENT

OUR PROCESS AT A GLANCE

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Information notice with the title 'AUGER ATTEND' indicating that a team will inspect the property for leaks and potential damage, and will prepare a report for the customer.
Step three of claims process labeled 'Claim Fulfillment' with instructions on repair options, cash settlement, and excess collection based on insurance policy.
A circular infographic showing a claim has been declined, with text explaining no insurable defects were found and a call to action for next steps.

Click here for a more detailed breakdown of our water mains claim process, or click here for our water mains FAQ’s…

WHO WILL BE HANDLING YOUR CLAIM?

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Callum Ridgway

Customer Operations Manager

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Will Tyrer

Water Operations Manager

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Thomas Mawle

Senior Water Mains Co-ordinator

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Clare Grant

Lead Water Claims Technician

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Elysia Shand

Water Claims Technician

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Matthew Wood

Water Claims Technician

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Josh McKie

Water Technician

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Tessy Wobbaka

Water Claims Technician

Aaron Spelman

Water Claims Technician

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Tom Sharrock

Water Claims Technician

WHAT ARE THE BENEFITS OF OUR SERVICE?

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We are known for being the best in the industry, with 30+ years of knowledge & experience

INDUSTRY EXPERTS

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We put our customers at the heart of everything we do, keeping your best interests in mind at every step

CUSTOMER FOCUSED

QUICK & EFFICIENT

We prioritise proactivity without compromising on quality, ensuring a swift service is delivered every time

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INNOVATIVE

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We use innovative technology & equipment to provide eco-conscious no-dig solutions where possible

PERSONAL SERVICE

We don’t use subcontractors, meaning you’ll only deal with Auger people at every step in your journey

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We provide a WaterShield guarantee on all repair works completed, giving you peace of mind

PEACE OF MIND

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COMPLIANT

We hold ISO accreditations in Health & Safety, Quality & Sustainability, guaranteeing a low-risk service

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If your claim is declined, your dedicated Claims Technician can discuss the option of having us carry out the repairs privately.

You can trust us to provide a premier experience tailored to your needs, and to do ‘whatever it takes’ for you, every step of the way.

Declined Insurance Claim? We can help!

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Rospa Fleet Safety Award Gold 2018
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