A banner with the text "Doing whatever it takes for our customers, colleagues & communities" in white and green on a black background.

WATER MAINS

Our Water Mains Services | What’s Our Process? | Who Will Be Involved? | What Are Benefits Of Our Service? | Auger For You

OUR WATER MAINS SERVICE

Expert solutions for all things water mains…

Illustration of a magnifying glass centered over a search bar, symbolizing searching or examination.

LEAK DETECTION

Accurate leak detection to save time, money & stress

Efficient tracing to reduce costly damage & downtime

PIPE TRACING

A diagram illustrating the process of converting water into hydrogen and oxygen through electrolysis, showing water molecules, electrodes, and gas bubbles.

GAS TRACING

A gray pipe with a crack from which blue liquid is leaking and pooling underneath.

Non-invasive gas tracing for reliable leak detection

FIND & FIX

Illustration of a Sond/Camera on the end of a long lead

Timely leak detection & repair solution for safe systems

Expert pipe installation with minimal disruption

MOLING

Diagram of interconnected grey plumbing pipes with various elbows and connectors.

Graphic of a blue pipe in the shape of the letter J, with connectors at each end and in the middle.

Targeted re-routing to get you back on service

RE-ROUTE

REPLACEMENT

Full system replacement providing long-term protection

An illustration of a water faucet with a drop of water falling from it.

INTERNAL PLUMBING

Swift solutions linked to underground faults

Efficient enabling & reinstatement solutions for a smooth claim journey

ENABLING & REINSTATEMENT

OUR PROCESS AT A GLANCE

Circular infographic indicating claim received status with a green number one at the top and gray text about a claims technician contacting the recipient to introduce themselves, complete triage, explain options, and book an appointment.

Information notice with the title 'AUGER ATTEND' indicating that a team will inspect the property for leaks and potential damage, and will prepare a report for the customer.

Step three of claims process labeled 'Claim Fulfillment' with instructions on repair options, cash settlement, and excess collection based on insurance policy.

A circular infographic showing a claim has been declined, with text explaining no insurable defects were found and a call to action for next steps.

Click here for a more detailed breakdown of our water mains claim process, or click here for our water mains FAQ’s…

WHO WILL BE HANDLING YOUR CLAIM?

Callum Ridgway

Engineer Operations Manager

Close-up of a smiling young man with short brown hair and fair skin in front of a concrete wall.

Thomas Mawle

Water Operations Supervisor

Close-up of smiling man with short brown hair, blue eyes, and trimmed beard, wearing a light-colored shirt against a dark background.

Harry Miller

Water Co-ordinator

Close-up of a woman's face with brown hair and a nose piercing, smiling against a textured wall background.

Sevin Crawford

Senior Water Claims Technician

A young woman with light skin, blonde hair with braids and loose waves, smiling outdoors in natural sunlight.

Elysia Shand

Lead Water Claims Technician

Clare Grant

Lead Water Claims Technician

Close-up of a smiling woman with dark brown hair, glasses, and earrings, standing against a gray textured background.

Claire Howe

Water Claims Technician

Close-up of a smiling woman with blue eyes, long brown hair, and earrings, against a concrete background.

Lilly Kane

Water Claims Technician

Ethan Nevitt

Customer Service Apprentice

Black and white abstract circle design with a black background and geometric shapes.

Sophie Luxton

Claims Liaison

WHAT ARE THE BENEFITS OF OUR SERVICE?

A white cloud shape with a red heart in front of it.

With 30+ years of experience, you can feel confident your property is in the right hands

EXPERT HELP YOU CAN TRUST

We put you at the heart of everything we do, making decisions with your needs & best interests in mind

YOU COME FIRST

GETTING THINGS SORTED

We act proactively & efficiently to keep things moving & get your problems resolved as quickly as possible

A light bulb with a gear inside, symbolizing innovation and ideas

We use the latest technology to find the right solution for your property, including no-dig repairs wherever possible

SMARTER SOLUTIONS

WITH YOU EVERY STEP

You’ll deal with Auger people throughout your journey, giving you a consistent & personal service from start to finish

A thumbs-up hand gesture with a dark sleeve and white cuff.

Gray award medal with central circle and two ribbon tails

Our repair work comes with a guarantee, so you can have confidence in the work we carry out

REPAIRS YOU CAN RELY ON

Our recognised accreditations & high standards help ensure work at your property is carried out safely & responsibly

IN SAFE HANDS

If your claim is declined, your dedicated Claims Technician can discuss the option of having us carry out the repairs privately.

You can trust us to provide a premier experience tailored to your needs, and to do ‘whatever it takes’ for you, every step of the way.

Declined Insurance Claim? We can help!

A graphic with a black background, a blue vertical stripe, and a large white Roman numeral II in the center.

A digital graphic featuring a dark blue square with rounded corners, with the words 'CYBER ESSENTIALS' in blue and green text, and a large checkmark in green and blue overlapping the lower right corner.