Text graphic with the phrase "Doing whatever it takes for our customers, colleagues & communities" in white and green fonts

OFF MAINS

Diagram depicting the key milestones and stages of the development process of a product, with labels and a timeline.
Gray icon of a person with the words 'Our Customer' underneath.

THE CLAIM JOURNEY

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Our dedicated Claims Advisor contacts our customer to understand the nature of the issue they are experiencing

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Our Auger Engineer visits the customer’s property to investigate. Findings are reviewed in line with the policy terms by our Technician

Green messaging app icon with a phone receiver inside a chat bubble.

Our Claims Advisor contacts our customer shortly after the investigation to discuss our findings and the claim outcome. A copy of our customer-friendly report is sent

Green speech bubble with a white check mark inside a circle.

Our Auger Engineer visits the customer’s property to complete the proposed repairs, if they’re covered under the insurance policy

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Our Technician will review the completed works to ensure they are high quality

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Our Claims Advisor contacts our customer shortly after the repair visit to confirm they are happy with our works. Our 3-year Tankshield Guarantee and Customer Satisfaction Survey are sent to the customer