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OFF MAINS

OUR OFF MAINS SERVICE

Expert solutions for all things off mains…

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Non-intrusive inspections of your off mains drainage systems

CCTV SURVEYS

SEPTIC TANKS

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Professional septic tank services including trusted installation in collaboration with Marsh

SEWAGE TREATMENT PLANTS

Expert sewage treatment solutions for safe, reliable operation

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Quick, reliable installation to prevent further costly damage

DRAINAGE FIELDS

SOAKAWAYS

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Comprehensive projects for lasting drainage performance

PERCOLATION TESTING

Precise assessments for worry-free drainage planning

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Efficient enabling & reinstatement solutions for a smooth claim journey

ENABLING & REINSTATEMENT

OUR PROCESS AT A GLANCE

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Step 2 of 4: Auger Attend. Text explaining that a septic tank will be emptied and the property investigated, with a customer-friendly report to be compiled by a Claims Technician.
Claim accepted notification with text about collection of excess charges and scheduling repairs, on a black background with a white circle.
A circular infographic with a black background and a gray inner circle. At the top of the circle is a green circle with the number 4. Inside the gray circle, there is a heading that says 'CLAIM DECLINED' and descriptive text explaining that if no insurable defects are found, the claim is declined, and the claims technician will call to advise next steps.

Click here for a more detailed breakdown of our off mains claim process…

WHO WILL BE HANDLING YOUR CLAIM?

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Michael Hearty

Head Of Field Operations

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Callum Ridgway

Customer Operations Manager

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Ana Clark

Senior Off Mains Advisor

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Toby Wilkinson

Off Mains Claims Technician

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Zach Rowlands

Off Mains Co-ordinator

WHAT ARE THE BENEFITS OF OUR SERVICE?

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We are known for being the best in the industry, with 30+ years of knowledge & experience

INDUSTRY EXPERTS

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We put our customers at the heart of everything we do, keeping your best interests in mind at every step

CUSTOMER FOCUSED

QUICK & EFFICIENT

We prioritise proactivity without compromising on quality, ensuring a swift service is delivered every time

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INNOVATIVE

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We use innovative technology & equipment to provide eco-conscious no-dig solutions where possible

PERSONAL SERVICE

We don’t use subcontractors, meaning you’ll only deal with Auger people at every step in your journey

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We provide a DrainShield & TankShield guarantee on all repair works completed, giving you peace of mind

PEACE OF MIND

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COMPLIANT

We hold ISO accreditations in Health & Safety, Quality & Sustainability, guaranteeing a low-risk service

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If your claim is declined, your dedicated Claims Technician can discuss the option of having us carry out the repairs privately.

You can trust us to provide a premier experience tailored to your needs, and to do ‘whatever it takes’ for you, every step of the way.

Declined Insurance Claim? We can help!

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Rospa Fleet Safety Award Gold 2018
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