DRAINAGE
THE CLAIM JOURNEY
Our dedicated Claims Advisor contacts our customer to understand the nature of the issue they are experiencing
Our Auger Engineer visits the customer’s property to investigate. Findings are reviewed in line with the policy terms by our Technician
Our Claims Advisor contacts our customer shortly after the investigation to discuss our findings and the claim outcome. A copy of our customer-friendly report is sent
Our Auger Engineer visits our customer’s property to complete the proposed repairs, if they’re covered under the insurance policy
Our Technician will review the completed works to ensure they are high quality
Our Claims Advisor contacts our customer shortly after the repair visit to confirm they are happy with our works. Our 10-year Drainshield Guarantee and Customer Satisfaction Survey are sent to the customer