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DRAINAGE

OUR DRAINAGE SERVICE

Expert solutions for all things drainage…

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Non-intrusive inspections of your underground drainage systems

CCTV SURVEYS

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Proven testing delivering complete clarity across your drainage network

DYE TESTING

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PRESSURE JETTING

High pressure cleaning to keep drainage systems flowing freely

Targeted root cutting to prevent blockages & damage

ROOT CUTTING

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Cost-effective drain lining solutions to extend the life of your pipes

DRAIN LINING

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SEWER CONNECTIONS

Connecting sewers safely & efficiently with minimal disruption

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Precision drain re-rounding for smooth efficient drainage

DRAIN REROUNDING

LATERAL CUTTING

Preventing blockages before they even start with expert lateral cutting

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Efficient enabling & reinstatement solutions for a smooth claim journey

ENABLING & REINSTATEMENT

OUR PROCESS AT A GLANCE

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Click here for a more detailed breakdown of our drainage claim process…

WHO WILL BE HANDLING YOUR CLAIM?

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Callum Ridgway

Customer Operations Manager

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Jacob Ireland

Senior Drain Repair Co-ordinator

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Michael Hodgson

Drainage Investigation Operations Manager

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Eleanor Cox

Senior Drainage Advisor

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Fahmida Ahmed

Drainage Claims Advisor

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Aimee Pandit

Drainage Claims Advisor

Reece Howell-Pratt

Senior Drainage Technician

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Michael Gordon

Drainage Claims Technician

Claire Pugh

Drainage Claims Technician

Lee Carey

Drainage Claims Technician

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Kieren Baines

Drainage Claims Technician

WHAT ARE THE BENEFITS OF OUR SERVICE?

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We are known for being the best in the industry, with 30+ years of knowledge & experience

INDUSTRY EXPERTS

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We put our customers at the heart of everything we do, keeping your best interests in mind at every step

CUSTOMER FOCUSED

QUICK & EFFICIENT

We prioritise proactivity without compromising on quality, ensuring a swift service is delivered every time

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INNOVATIVE

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We use innovative technology & equipment to provide eco-conscious no-dig solutions where possible

PERSONAL SERVICE

We don’t use subcontractors, meaning you’ll only deal with Auger people at every step in your journey

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We provide a DrainShield guarantee on all repair works completed, giving you peace of mind

PEACE OF MIND

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COMPLIANT

We hold ISO accreditations in Health & Safety, Quality & Sustainability, guaranteeing a low-risk service


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If your claim is declined, your dedicated Claims Technician can discuss the option of having us carry out the repairs privately.

You can trust us to provide a premier experience tailored to your needs, and to do ‘whatever it takes’ for you, every step of the way.

Declined Insurance Claim? We can help!

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Rospa Fleet Safety Award Gold 2018
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