SUBSIDENCE
THE CLAIM JOURNEY
Our dedicated Claims Advisor contacts our customer to ask some questions about the property and explain what investigation we will undertake
Our Auger Engineer visits the customer’s property to complete a full range of site investigations as instructed
A report is drafted by our Technician, and once we receive any sample testing results, is sent to our instructing client
Our Auger Engineer visits the customer’s property to complete the proposed drainage or water supply pipe repairs if instructed
Our Technician will review the completed works to ensure they are high quality
Our Claims Advisor contacts our customer shortly after the repair visit to confirm they are happy with our works. Our 10-year DrainShield Guarantee and Customer Satisfaction Survey are sent to the customer