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Auger’s service reaches ‘world class’

Auger’s service reaches ‘world class’

Auger’s team is proud to have scooped the best customer service at the LV= General Insurance Claims Partner Awards. LV= are the ‘Which’ Insurance provider of the Year 2017. With customer satisfaction levels running at 99 per cent, Auger satisfied the LV judging team which was looking for ‘world-class customer satisfaction and retention results.’ LV’s [...]

GDPR: is it the next PPI?

GDPR: is it the next PPI?

The advent of the General Data Protection Regulation (GDPR) has the capacity to create chaos through the insurance industry supply chain on the scale of PPI, according to a leading tech company serving the insurance industry. Neil Wilks, Head of Technology at Auger – a leading independent specialist for drainage and water mains claims – [...]

Growing Auger recruits new engineers

Growing Auger recruits new engineers

Market-leading drainage and water supply specialist for the insurance industry, Auger, is employing 12 new engineers as the company continues to expand. The company, based in Wallasey, Wirral has recruited the new staff to grow its UK-wide engineering team to more than 70. Over the last 12 months, Auger has appointed more than 25 new [...]

How Alexa is Helping Us Insure Our Future

How Alexa is Helping Us Insure Our Future

Amazon’s Alexa intelligent personal assistant is beginning to make waves with voice activated technology via a variety of devices. Its many talents include …

Insurance will need ‘streamlining’ for GDPR

Insurance will need ‘streamlining’ for GDPR

The insurance industry will need to streamline its processes to face the challenge of GDPR when it comes into effect in May. Neil Wilks, Head of Technology at Auger said GDPR allows for collective enforcement of individuals rights, but is less beneficial for insurers. He went on: “The new GDPR provides a potential avenue for [...]