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Direct labour model can work for all

Direct labour model can work for all

Insurers increasingly look to their supply chain partners to take more ownership of the processes involved to save time and money. As insurers align their procurement and supply chain management they are increasingly aware that the more hand-offs there are in a claim, complaints and costs increase exponentially. Relationships with suppliers offering a direct labour [...]

Engineering offers skills for life

Engineering offers skills for life

Some 27 per cent of all businesses in the UK are linked to engineering and accounts for 23 per cent of the UK’s total turnover. So why can’t we find the young people to fill vacancies in engineering? It may be that engineering is not seen as glamorous or as appealing as working on a [...]

Investing in people – the Auger way

Investing in people – the Auger way

In the headlong rush to meet customer demands, hit financial targets and keep pace with technology, businesses can be in danger of ignoring the most important asset they have for growth and innovation. Their people. At Auger, we put people at the centre of our business. They are not only employees, they are ambassadors whether [...]

‘Graduation’ for Auger Academy’s latest recruits

‘Graduation’ for Auger Academy’s latest recruits

Specialist for the insurance industry Auger has seen a fresh group of 12 staff graduate through its industry-leading academy. The company has launched its own Auger Academy aimed at supporting and developing both the company’s external engineering team based across the UK and internal staff at head office. The growing business – serving the UK [...]

Examine first point of contact

Examine first point of contact

Insurers looking at ways to innovate and speed up the claims process would do well to examine how they handle the first point of contact with customers. First Notification of Loss is arguably the most important contact insurers will have with their customers. This call offers an opportunity to explain the process and set expectation. [...]