Our water mains team at HQ work to support the completion of high standard water repair and investigation works every time we visit one of our customers.
As our Senior Technical Support, Callum Ridgway plays a vital role in coordinating and supporting our external team of Water Mains Engineers, and is central to all in-house technical decisions regarding water mains claims. Callum uses his experience to provide guidance to both his colleagues in the field and those based at Auger HQ, helping make the claim journey as smooth as possible. Alongside his role, Callum has been studying for his Bachelor's Degree in Building Surveying at Liverpool John Moore's University since 2017 as part of our Auger Academy programme, and is due to graduate this summer. Callum has also completed various external qualifications and training courses including WRAS Accreditation, Streetworks Supervisor, IOSH Managing Safely Couse, Impact Moling EUSR and a Leadership & Management Training Course.
Kieran McQueen, our Water Mains Technical Support, works alongside Callum in communicating with our Water Mains Engineers in the field, helping them to solve any unforeseen challenges they face whilst on site. Our field technology enables our engineers to easily live stream to HQ, meaning Kieran is able to collaborate with them in order to ensure the quality of on-site works and consistency of decisions taken whilst at customers' properties. Since graduating from Liverpool John Moores with a 1st Class Degree in Civil Engineering, Kieran is now studying for his Master's qualification.