Off-mains drainage claims often come with various challenges along the way; our specialist team ensure that no detail slips through the net on the road to finding a solution.
As our External Operations Manager, Mike Hearty puts in the work behind the scenes to make sure our customers have a great on-site experience, supporting our engineering teams across the UK. Mike is always on hand to provide our engineers in the field with the support they need, and is an expert when it comes to resolving complex on-site issues which often arise during the completion of off-mains drainage works. Mike has developed an extensive knowledge of off-mains regulations and arrangements, as well as the insurance philosophy surrounding them. Mike is heavily involved with our Auger Academy, having seen multiple academy recruits through the programme, contributing to the expansion of our skilled off-mains field team. He is also committed to his own personal development, having completed a range of external training courses and qualifications including WRAS Accreditation, HSG47 Avoiding Danger from Underground Services UESR, Site Management Safety Training Scheme CITB, CIPP Drain Lining Training Course EUSR and Level 5 in Management & Leadership from CMI.
Katy Downes, our Special Projects & Complex Claims Manager, has 7 years' worth of expertise handling insurance claims at Auger, specialising in off-mains systems. With a focus on improving our specialist claim journey from a customer perspective, Katy nurtures our Complex Claims Team and expands the knowledge of her colleagues through training and mentoring, meaning our customers and clients receive expert advice from people who are in-the-know.
Special Projects Technician, Billy Christie, joined our Auger Academy as an Apprentice 2 years ago. Having started out as a member of our technical team producing drainage reports, he has since progressed and now specialises in producing technical reports and recommendations on special projects and complex claims. Alongside his role at Auger, Billy is currently studying for his Degree in Civil Engineering from Liverpool John Moores University.
Ana Clark, Senior Complex Claims Advisor, and Jake Lavelle, Complex Claims Advisor, have both recently joined our Complex Claims Team, working alongside Katy to deliver a smooth claim journey to our customers in more complicated circumstances. Ana has over 3 years' experience in handling off-mains insurance claims at Auger, and a previous 8 years' of experience handling insurance claims as a Senior Coordinator. Jake has been with Auger for a year, and is hoping to pursue a career in Building Surveying using the experience he has gained through this role.