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Is Insurance Experience Good or Bad

Is Insurance Experience Good or Bad

Ron Ashkenas posted ‘Manager Needed: No Experience Preferred’ in Forbes in 2012, and it’s still a runner. This office debate is as old as royalty itself. Should the board appoint from within or without? Does the next in line take the throne or is there space for a pretender? We will leave it there

Client Satisfaction in Uncertain Future

Client Satisfaction in Uncertain Future

Traditional insurance may fend off disruptive automation if, and only if it succeeds in maintaining an empathic touch. On the 9th of August, we reported trends in UK household insurance. Today we bring fresh news of a report by the Institute of Customer Service.

Hastings Hunts for AI Specialists

Hastings Hunts for AI Specialists

The office dictionary – if we still had a hard copy – might say something like ‘intelligence is the ability to acquire and apply knowledge and skills’. Wikipedia thinks we are talking about ‘logic, understanding, self-awareness, learning, emotional knowledge, planning, creativity, and problem solving’.

Whatever it takes for the customer

Whatever it takes for the customer

Chris Cowen of Auger says customers have a right to expect more from their insurers and their approved suppliers when they most need them. Through people and technology, it is now possible to help forge relationships – and find solutions – for all concerned in the process of a claim in the drainage and water mains [...]

Cream Dispenser Costs AXA €1 Million

Cream Dispenser Costs AXA €1 Million

What price a cup of coffee with whipped cream in France? A Paris Cappuccino at Romans costs €3 for a full house of flavoured syrup, espresso, steamed milk, and whipped cream served in a mug. We scarcely spare a thought for the chef who whipped it as we caress the fluffy cream with our lips.