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When It It’s Not Brexit, It’s GDPR

When It It’s Not Brexit, It’s GDPR

We wrote about the impact of Brexit on British insurance. We concluded our lens was still muddy. And we would have to wait a while for certainty about passporting. Would multinational insurers in London still be able to trade in the EU

Auger scoops customer service award

Auger scoops customer service award

Wirral-based market-leading drainage and water supply pipe specialist Auger has been named the area’s best for customer service. The Wallasey business was named winner of the Wirral Business Awards 2017’s Customer Services award. In total, 11 awards were presented to local businesses, entrepreneurs and young people at the ceremony, held at Thornton Manor and attended [...]

Impact of Brexit on British Insurance

Impact of Brexit on British Insurance

Thoughts how Brexit will affect the UK insurance industry are filling cyber waves. We find a variety of opinions on the impact of Brexit but there are common themes. These generally view the situation from our side of the Channel, which is understandable.

Cyber defence – we all have a role to play

Cyber defence – we all have a role to play

Cyber-attacks are a major concern to insurers following the recent Petya-Wannacry ransomware that crippled parts of the NHS and a number of major companies across the world. Nearer home, Saint Gobain and its subsidiary Glass Solutions, a major supplier to the insurance industry, suffered information downtime, supply chain disruption and a negative 220 million-Euro effect [...]

Transparency is the answer

Transparency is the answer

Clients, like customers, expect access to live information and expect to access it without lifting the phone. Providing a client portal is relatively straightforward, providing a portal that clients will want to use is a lot more challenging. Understanding the needs of the end users and their workflows enabled the client portal Origin to be designed [...]

Bigger Insurance Banana Skins Ahead

Bigger Insurance Banana Skins Ahead

We are unsure whether to welcome PwC’s conclusion that Brexit pales into insignificance compared to other potential banana skins. At least that is the term PwC and the Centre for the Study of Financial Innovation use in their report titled ‘Insurance Banana Skins 2017: What are the top risks facing the insurance industry?’